Buy now and Pay later with Clearpay or Klarna

Frequently Asked Questions

When will my order be shipped?

All Helium inflated balloons are made and shipped the day before your desired delivery date. 

All other products are shipped within 1-3 business days of you placing your order.

However, if you require any of the products by a specific date, please contact us before placing an order.

What are my delivery options?

Helium inflated balloons (except numbers) – Delivered by Special Guarantee Next Working Day which is £10. You choose the required delivery date on the product page. 

Saturday delivery is available for an additional charge of £5 so £15 in total.

Number Balloons – Only available for collection.

All other products –  2nd class delivery which normally takes 2-4 days to deliver but can in some cases take a maximum of 10 working days (as advised by Royal Mail)

Do you offer Saturday delivery service?
We only offer Saturday delivery for helium inflated products. If you would like the balloon to be delivered on Saturday, please select the delivery date on the product page and select Saturday delivery on the checkout. 
For more information about dispatch and delivery times, please visit the individual product page.
What if I want the next day delivery?

We post our personalised balloons with next day delivery. All other products are shipped with 2nd class delivery.

If you want the next day delivery for any other product, please get in touch.

How far in advance of the occasion should I order a helium inflated balloon?
For personalised balloons, we recommend placing an order no later than 72 hours before the event. But, you can place an order as far as month in advance.
Can I collect my order?

Yes. Collection is available from Wrexham LL14 4AF. Collection date can be selected at the checkout.

Inflated number balloons are available for collection ONLY. All other items are available for collection and delivery.

Please note: We require at least 2-3 days notice for collections. If you require an item urgently, please contact us before placing the order. 

Can I amend my order?
You will be able to amend your order as long as it has not already been dispatched. If you would like to make any changes to your order, please contact us asap.
Can I cancel or return my order?

Cancellation: Yes. You may cancel an order within 12 hours of originally placing your order with us provided it has not already been dispatched or text has not been printed for the personalised products. To cancel an order please contact us with your name, delivery address & order number.

Returns: We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the products you have purchased and they are unused and within their original packaging, please contact us first. Once you have received an update you can then return them to us for a refund within 14 days of the order.

When returning any item to us please state the reason for the return and include your name, address, contact telephone number and order number. (Buyer will be responsible for the return postage).

* Please note that personalised items can only be returned if the goods are “faulty”. More details of “faulty” are in the terms and conditions.

What if my order is not delivered on the requested date?

While we endeavour to honour Next Day Delivery for Personalised Balloons, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control.

Please Note: All Personalised Balloons are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where the couriers experience issues which means your delivery is delayed. If your delivery arrives one working day (Monday to Friday) later than the requested delivery date, we will not provide a refund, except where you have chosen a Saturday Delivery, in which case we will refund the associated cost for this service. If your delivery is more than one working day (Monday to Friday) late, we may provide a refund depending on the circumstances.

Are balloons helium inflated?
All of our personalised balloons, balloon bouquets & number balloons will be inflated with helium, tied with ribbons and attached to a weight, which varies according to the style of balloon you are choosing.
All other balloon products are delivered flat packed and will require self inflation with air or helium.
How long do helium balloons last?

Our personalised bubble balloons have a float time of approximately 1 week (best has been for over 4 weeks)

Foil balloons can last more than a week & Latex balloons (if inflated by us) can last between 1-2 days sometimes a week.

Please note: Above floating times can only be achieved if kept at optimum room temperature to ensure it looks it’s best for the longest period of time.

Is there a limit on personalisation?

Your message should be up to 40 characters. In some cases we can increase the character limit although this will have an impact on the text size. 

What if I want the same design as in the pictures?

If you like any of our personalised balloon and would like the same design for your order, please let us know in the order notes below on the checkout form otherwise we choose the best font to suit your message.

What if my colour theme is not listed?
All the colours we have in stock are available to choose from. However, if your colour theme is different, please get in touch so we can work together to achieve the required colour theme.
How do I pay for my order?

Payment can be made via PayPal or debit/credit cards including MasterCard, Visa, Maestro (previously Switch), Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to.

Our payment methods are secured by PayPal and Stripe. 

Can I add to my order once it has been placed?

Yes, simply place another order and send us a message with both order numbers, name and description and we will dispatch these together.


10% off

On your first order
Use code Save10 at the checkout

Excludes sale items

This website uses cookies to ensure you get the best experience on our website. For more information, read our Cookie policy.
  • Only applies to personalised balloons
  • No Sunday delivery available
  • For Saturday deliveries, please upgrade at the checkout
  • Order will be dispatched a day before the selected delivery date