Delivery Information

• You can order at any time in advance of needing your balloon, delivery date can be selected on the product page. We require at least 2-3 days notice for every order. If you require Saturday Guaranteed delivery, please make sure to select it at the checkout.
• We recommend ordering it for a day before the event just so if the delivery is delayed for any reason, it will still be there on the day of event.
• The Bubble balloons have a float time of approximately 1 week (best has been for over 4 weeks for the clear balloon!), but this can vary hugely depending on how and where they are kept. Keeping it at room temperature will ensure it looks it’s best for the longest period of time. However, the text may start to wrinkle after 2-3 days. Latex balloons will float for 1-2 days.
• While we endeavour to honour Next Day Delivery for Personalised Balloons, we are at the mercy of our couriers. Deliveries may be affected by adverse weather conditions and other factors outside of our control.
• A tracking number is sent via email as soon as shipping label is printed, normally 2 days before the delivery date.

Please Note: All Personalised Balloons are dispatched in enough time so that they should arrive on your chosen delivery date. However, there are occasions where the couriers experience issues which means your delivery is delayed. If your delivery arrives one working day (Monday to Friday) later than the requested delivery date, we will not provide a refund, except where you have chosen a Saturday Delivery, in which case we will refund the associated cost for this service. If your delivery is more than one working day (Monday to Friday) late, we may provide a refund depending on the circumstances.

For more information, please view our FAQs page.